Privacy Policy -

Mount Garage Auto Repairs Ltd

Our contact details

Name: Mount Garage Auto Repairs Ltd

Address: R/O 1 Brighton Road, Lower Kingswood, KT20 6SY

Phone Number: 01737 833 840

E-mail: info@mountgarageautorepairs.co.uk

Mount Garage Auto Repairs Ltd understand that your information is important and in the wrong hands it poses a risk to your rights. In order to help you protect your information this notice will explain what information we collect, why we collect it, what we do with it, how long we keep it, who can access it and what your rights are.

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (including name, company name and contact details including telephone number, email address and your vehicle details)
Employee data

If you provide us with personal information about another person for contact purposes, you must ensure that before you provide us with their personal information you have their consent to do so and that they are aware of our privacy policy.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Make a booking in order to service or repair your vehicle
Carry out an MOT test on your vehicle
Respond to you about your enquiries with the services and products that we provide
Initiate payment of an invoice or transaction

What we do with it

We use your personal information in connection with our business activities:

To send you a quote/estimate for work/repairs to your vehicle
To respond to queries to yourself regarding your vehicle
To carry out service and repairs on your vehicle
To notify you of any other services we may provide that may be of interest to you
To provide you with reminders regarding your vehicle including, for example when your vehicle is due to have a service or MOT
Post sales contact where an issue or follow-up is needed
To obtain feedback regarding our business

Who can access it

Your information may be accessed by ourselves, our employees or agents and disclosed to third parties in order to comply with any legal obligations (including the police or other law enforcement agencies). Your information is not passed to third parties for marketing purposes.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us directly on 01737 833 840

(b) We have a contractual obligation

(d) We have a vital interest

(e) We need it to perform a public task

(f) We have a legitimate interest

How we store your personal information

Your information is securely stored and we retain your personal information when you become a customer of Mount Garage Auto Repairs Ltd thought the purchase of the services and/or products that we supply. The duration we store your data depends on our legal basis for using it. We store your data because it is necessary for our legitimate business need or to comply with a legal obligation to which we are subject to.

CCTV

Images are being monitored and recorded for the purposes of crime prevention and public safety.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at mountgarage@yahoo.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at mountgarage@yahoo.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Date: 01/05/2021